Complaints & Appeals​

Home of Training (HOT) ensures that all complaints and appeals related to the Food Handler Certificate Training Program and its Learning Management System are handled fairly, promptly, and by an individual who was not involved in the original decision and has no conflict of interest.  Definitions
  • Complaint – A written expression of dissatisfaction with the certificate program, staff, content, policies, or related processes.
  • Appeal – A written request for reconsideration of an adverse decision related to a complaint, assessment result, certification decision, or other determination affecting learner status in the program.
How to Submit Complaints and appeals must be submitted through HOT’s dedicated channel, separate from the general support inbox:
  1. Complete the HOT Complaint and Appeal Submission Form (available below) and email it to complaints@homeoftraining.com, or
  2. Email the same required information directly to complaints@homeoftraining.com.
📄 Download the Complaint and Appeal Submission Form

Submissions must include:
  • Name and contact details
  • Description of the issue or decision being appealed
  • Relevant dates and supporting evidence
Submissions must be made within 30 calendar days of the incident or receipt of the decision. Anonymous or hearsay-based complaints will not be accepted. Complaint Review
  • Written acknowledgment of the complaint will be sent within two (2) business days.
  • The complaint will be reviewed by an individual who was not involved in the underlying issue and has no conflict of interest:
    • If the Program Manager was not involved, the Program Manager will review.
    • If the Program Manager was involved, the President will review.
    • If both are conflicted, the Internal Auditor will review.
  • A written decision, including reasons, will be provided within five (5) business days.
Appeals Review
  • Written acknowledgment of the appeal will be sent within two (2) business days.
  • Appeals may relate to:
    • Outcomes of formal complaints
    • Assessment results
    • Denial or revocation of a certificate
    • Other determinations affecting learner status in the program
  • The appeal will be reviewed by an individual who was not involved in the original decision and has no conflict of interest:
    • If the Program Manager was not involved, the Program Manager will review.
    • If the Program Manager was involved, the President will review.
    • If both are conflicted, the Internal Auditor will review.
  • A written final decision, including reasons, will be provided within 30 calendar days of receipt.
Confidentiality All complaint and appeal submissions and related records are handled in accordance with HOT’s privacy policy and applicable data protection laws.