Name: Crisis Management Training
Price: 9 USD
Availability: InStock

Course Content

What You'll Learn

The First Five Minutes

Stabilize the scene, account for people, and stop the situation from getting worse before you even pick up the phone to call corporate

Who to Call, In What Order

Emergency services, owner/GM, regional manager, insurance, legal, PR — the call tree and what to say on each call so nothing gets lost in translation

Talking to Customers and Staff Mid-Crisis

Honest, calm, brief. The phrasing that protects the business legally without sounding like a corporate hostage statement

Documenting Everything

What to write down (and what not to) during and after the event so the report holds up for insurance, lawyers, and your own future reference

Recovery and Post-Mortem

Reopening the floor, supporting staff who witnessed something hard, and running a debrief that actually makes the next crisis less bad

Simple Process

How It Works

Three simple steps to your certificate

Sign Up

Create your account and purchase the course. You’ll get instant access to start learning right away.

Complete the Course

Work through the material at your own pace, 24/7, from any device. No deadlines, no pressure.

Get Certified

Pass the final assessment and download your certificate immediately. It’s that simple.

Why Choose Us

Why Home of Training?

Trusted by businesses across the country since 2010

Real Human Support

Talk to a real person when you need help. No chatbots, no runaround. We’re here for you.

Trusted by Major Brands

Over 40,000 locations nationwide rely on Home of Training for their compliance needs.

Learn on Any Device

Desktop, laptop, tablet, or phone. Our courses work seamlessly wherever you are.

Got Questions?

Frequently Asked Questions

Medical emergencies, evacuations, security incidents, customer-facing disasters (allergic reaction, slip-and-fall, public confrontation), staff incidents, and operational failures. We pair each with a decision tree.

No. We cover the management layer — what a leader does during and after. For specific clinical or security training, see our Active Shooter Response, CPR, and Armed Robbery courses.

Anyone in a position to be the senior person on shift — GMs, AGMs, shift leads, store managers, multi-unit supervisors.

About 90 minutes, self-paced. Includes scenario walk-throughs.

Yes — sales@homeoftraining.com for volume pricing and dashboard access.

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Copy of certificate
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Course assigned in wrong language
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Health inspector at location
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Schedule Food Manager
a. We have two options for food manager exams. First, is a live proctored exam that must be scheduled with us by emailing support@homeoftraining.com. For this option, please ensure that your managers are assigned the Food Manager – Study Session Course. *Please note this is just a study session not the certification exam. We recommend 2-3 weeks of studying prior to taking the exam.
b. Our second option is the online proctored exam offered through Always Food Safe and ProctorU. For this course, the Food Manager Online Exam must be assigned to the user. We recommend 2-3 weeks of studying prior to taking the exam. Please email support@homeoftraining.com with any questions or to sign up for and schedule a proctored exam. Thank you!
Billing
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Crisis Management Training