Name: Service Animals in the Workplace
Price: 9 USD
Availability: InStock

Course Content

What You'll Learn

What Counts as a Service Animal

The ADA definition (dogs, plus miniature horses in specific cases), the difference between service animals, emotional support animals, and therapy animals, and why the legal distinction matters at your door

The Only Two Questions You Can Ask

"Is the animal required because of a disability?" and "What work or task has it been trained to perform?" — exact wording, what you cannot ask, and what no one is required to show you

Where Service Animals Are Allowed

Restaurants, hotels, retail stores, hospitals, taxis, ride-shares — what the law requires, including kitchens, food prep, and food service areas

When You Can Legally Refuse

The narrow circumstances where refusal is allowed — the animal is out of control and the handler doesn't manage it, or the animal isn't housebroken — and how to handle the conversation

State Laws That Stack On Top

How states like California and Florida raise the floor with extra protections, fraud penalties for misrepresentation, and other complications that vary by jurisdiction

Simple Process

How It Works

Three simple steps to your certificate

Sign Up

Create your account and purchase the course. You’ll get instant access to start learning right away.

Complete the Course

Work through the material at your own pace, 24/7, from any device. No deadlines, no pressure.

Get Certified

Pass the final assessment and download your certificate immediately. It’s that simple.

Why Choose Us

Why Home of Training?

Trusted by businesses across the country since 2010

Real Human Support

Talk to a real person when you need help. No chatbots, no runaround. We’re here for you.

Trusted by Major Brands

Over 40,000 locations nationwide rely on Home of Training for their compliance needs.

Learn on Any Device

Desktop, laptop, tablet, or phone. Our courses work seamlessly wherever you are.

Got Questions?

Frequently Asked Questions

No — not under the ADA. ESAs have separate protections under the Fair Housing Act and (formerly) the Air Carrier Access Act, but a business open to the public is not required to admit an ESA the same way it must admit a service animal. The course explains the distinction in detail.

No. The ADA does not require service animals to have certification, ID, or special equipment. Asking for any of these is a violation.

Every customer-facing employee — front of house, hosts, retail staff, hotel staff, drivers — plus their managers.

Roughly an hour, self-paced.

Yes — sales@homeoftraining.com for team or multi-location pricing.

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Copy of certificate
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Transfer user
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Course assigned in wrong language
Please email support@homeoftraining.com and include your full name, the course name, the company you work for and your preferred language.
Health inspector at location
We are the authorized training provider under the Ye Olde Falcon Pub, Certification #: 4077557. This will be the last company on the list the inspector has. The certification number is located on the bottom right-hand corner of every food handler certificate. Please show the health inspector this information.
Schedule Food Manager
a. We have two options for food manager exams. First, is a live proctored exam that must be scheduled with us by emailing support@homeoftraining.com. For this option, please ensure that your managers are assigned the Food Manager – Study Session Course. *Please note this is just a study session not the certification exam. We recommend 2-3 weeks of studying prior to taking the exam.
b. Our second option is the online proctored exam offered through Always Food Safe and ProctorU. For this course, the Food Manager Online Exam must be assigned to the user. We recommend 2-3 weeks of studying prior to taking the exam. Please email support@homeoftraining.com with any questions or to sign up for and schedule a proctored exam. Thank you!
Billing
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Other

Service Animals in the Workplace