Name: Telephone Etiquette Training
Price: 5 USD
Availability: InStock

Course Content

What You'll Learn

The Greeting

The four-part opening that signals professionalism in under three seconds — and the common greetings that make customers brace for a bad experience

Hold, Done Right

How to ask, how long is too long, how to come back, and the small phrases that make a 90-second hold feel respectful instead of dismissive

Transfers Without the Drop-Off

Warm vs. cold transfers, what to say to both the customer and the next agent, and how to recover when the line drops

Voicemail That Actually Gets Returned

What to leave, what to ask for, and the structure that makes the callback faster — for both internal and customer-facing voicemails

Hard Calls

Angry customers, complaints, refund requests, and the calls where you don't have an answer yet — phrasing that holds the line without lying

Simple Process

How It Works

Three simple steps to your certificate

Sign Up

Create your account and purchase the course. You’ll get instant access to start learning right away.

Complete the Course

Work through the material at your own pace, 24/7, from any device. No deadlines, no pressure.

Get Certified

Pass the final assessment and download your certificate immediately. It’s that simple.

Why Choose Us

Why Home of Training?

Trusted by businesses across the country since 2010

Real Human Support

Talk to a real person when you need help. No chatbots, no runaround. We’re here for you.

Trusted by Major Brands

Over 40,000 locations nationwide rely on Home of Training for their compliance needs.

Learn on Any Device

Desktop, laptop, tablet, or phone. Our courses work seamlessly wherever you are.

Got Questions?

Frequently Asked Questions

Anyone who answers a phone for work — receptionists, support, sales, retail, dispatch, healthcare schedulers, and managers who handle escalations.

No. The skills apply to anyone who picks up a business phone — even if it's only a few calls a day.

Under an hour, self-paced.

Yes — sales@homeoftraining.com.

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Copy of certificate
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Course assigned in wrong language
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Health inspector at location
We are the authorized training provider under the Ye Olde Falcon Pub, Certification #: 4077557. This will be the last company on the list the inspector has. The certification number is located on the bottom right-hand corner of every food handler certificate. Please show the health inspector this information.
Schedule Food Manager
a. We have two options for food manager exams. First, is a live proctored exam that must be scheduled with us by emailing support@homeoftraining.com. For this option, please ensure that your managers are assigned the Food Manager – Study Session Course. *Please note this is just a study session not the certification exam. We recommend 2-3 weeks of studying prior to taking the exam.
b. Our second option is the online proctored exam offered through Always Food Safe and ProctorU. For this course, the Food Manager Online Exam must be assigned to the user. We recommend 2-3 weeks of studying prior to taking the exam. Please email support@homeoftraining.com with any questions or to sign up for and schedule a proctored exam. Thank you!
Billing
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Telephone Etiquette Training